Digital course purchases
You may request a refund within 7 calendar days of purchase when less than 20% of the course lessons have been marked complete. This gives you a fair opportunity to inspect the course while protecting substantial consumption of digital content.
How to request a refund
Email hello@mysticsouls.co from the address used for purchase. Include your order number, course name, and a short reason so we can understand what did not meet your needs.
When a refund may not be available
Refunds are generally unavailable after 7 days, after 20% or more of the course is completed, for a completed course, or where access has been materially abused or shared. This does not limit rights that cannot legally be excluded.
Approved refunds
Approved refunds are returned to the original payment method. Your bank or payment provider may need additional working days to display the credit. Course access is removed when a full refund is processed.
Technical access problems
If you cannot access a purchased course, contact us first. We will make reasonable efforts to restore access promptly and will not treat time lost to a verified platform fault as learner consumption.